Your satisfaction is our priority at Randoms. If you are not completely happy with your purchase, we are here to help.

Eligibility for Returns

  • Products must be returned within 7 days of delivery.
  • Items should be unused, unopened, and in their original packaging.
  • Perfumes and personal care items cannot be returned if opened, due to hygiene reasons.

Process for Returns
To request a return, please contact us via WhatsApp at 0505414066 with your order details. Our team will guide you through the return process.

Refunds
Once we receive and inspect the returned item, we will notify you of the refund approval. Refunds will be processed through the original payment method or as store credit.

Exchanges
If you wish to exchange a product (e.g., size or variation), please mention it when requesting a return. Exchanges are subject to product availability.

Non-Returnable Items
Discounted or clearance items are final sale and cannot be returned.

By purchasing from Randoms, you agree to our Return Policy.